Returns & Exchanges
At LYMA, we are committed to your wellness journey and offer a 30-day return policy for all unopened and unused products in their original packaging. We strive to ensure your experience with our world-leading technology and supplements is seamless from start to finish.
Initiate Your Request
Contact our Concierge team via email with your order number and reason for return to receive your unique Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your items in their original, unopened luxury packaging, ensuring all security seals remain intact to qualify for a full refund.
Ship to LYMA
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse verifies the condition of the returned goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing